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I registered for the site, but I never got my confirmation email. What do I do?

Check for an email from the NRA Online Training Web Site in your e-mail spam or junk folder. Your email program or service provider may be filtering emails from this website as spam.   IMPORTANT: If t...

1,017
(6)
I received the confirmation email, but the link to confirm the account does not work, it reports the error: "Invalid Confirmation Data."

Confirmation links are valid for 24 hours. After this time, unconfirmed accounts are automatically deleted from the system, and the confirmation link will become invalid. You will need to create your ...

993
(10)
I can’t login to the site. The website keeps telling me "INVALID LOGIN, PLEASE TRY AGAIN". What is wrong?

You may be mistyping your username or password. Remember that the password is case-sensitive. Make sure the CAPS LOCK key is not active.

1,734
(27)
I forgot my password and/or username. How do I access the site now?

First, click on the "Login" button located in the top right corner of the website. On the left side of the screen, below the fields to enter the Username and Password, click on the link that reads: “F...

2,714
(13)
I clicked on the link "Forgotten your username or password?" and I got an email with a new password, but this new password doesn't work?

Remember that passwords are case-sensitive, and they must be typed strictly as they are provided. You can copy and paste the password from the email to the password field to prevent any errors and the...

545
(4)
How can I update my profile?

Login to the site. On the main page, click on the "My profile settings" link on the left side of the screen. Click on "Edit profile." Make any necessary changes to your profile. When you are done, cl...

463
(3)
I finished the course but I never received the certificate by e-mail. What is wrong?

Check your spam/junk folder for an email from the NRA Online Training Website. Your email program or service provider may be filtering emails from this website as spam.

416
(13)
The course does not display correctly. How can I view the course the way it was intended to be taken?

The courses require a current web browser with the latest updates.  The courseware runs in HTML5 mode. Below we list the browsers in the order we recommend them based on their compatibility with the c...

490
(2)
Can I take the courses on mobile devices?

The courses are optimized for computers, but they also work on tablets (iPad and Android). The courses are not optimized for mobile phones. 

316
(0)
When I try to take a lesson of the course, all I see is a blank screen. What is wrong?

The pop-up will display blank momentarily until the lesson finishes preloading. Wait a few seconds until the lesson appears in the pop-up.

681
(8)
What do I do if the technical question I have is not listed here?

Contact our help desk. We will respond to your request within 24 hours, Monday through Friday, from 9 am to 5 pm EST.

351
(4)
I Can not enroll in the RSO course.

To participate in the NRA RSO online course, you must withhold an NRA Instructor certification in a firearms discipline. Please, make sure the instructor ID you entered in your profile during registra...

1,093
(19)
When I try to view a lesson, the lesson never finishes loading. I just see the loading indicator.

We have detected that this issue only happens with recent versions of the Mozilla Firefox browser. There are two possible solutions: Click on the loading indicator, and the lesson will automatically ...

548
(2)
I was trying to pay for an online course, but I don't use PayPal. Can I use a credit card instead?

Yes, you can. You don't need a PayPal account at all. Click the button labeled "Pay with Debit or Credit Card."

8
(0)
I took the final exam for one of the courses and received a failing grade. Can I see which questions I missed?

There is feedback available. Click on the exam, and then, next to your attempt, click the "Review" link. You will be able to see the questions you answered correctly and incorrectly.  See the example:...

7
(0)
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I forgot my password and/or username. How do I access the site now?

Category: Knowledgebase

First, click on the "Login" button located in the top right corner of the website. On the left side of the screen, below the fields to enter the Username and Password, click on the link that reads: “F...

2,714
(13)
I can’t login to the site. The website keeps telling me "INVALID LOGIN, PLEASE TRY AGAIN". What is wrong?

Category: Knowledgebase

You may be mistyping your username or password. Remember that the password is case-sensitive. Make sure the CAPS LOCK key is not active.

1,734
(27)
I Can not enroll in the RSO course.

Category: Knowledgebase

To participate in the NRA RSO online course, you must withhold an NRA Instructor certification in a firearms discipline. Please, make sure the instructor ID you entered in your profile during registra...

1,093
(19)
I registered for the site, but I never got my confirmation email. What do I do?

Category: Knowledgebase

Check for an email from the NRA Online Training Web Site in your e-mail spam or junk folder. Your email program or service provider may be filtering emails from this website as spam.   IMPORTANT: If t...

1,017
(6)
I received the confirmation email, but the link to confirm the account does not work, it reports the error: "Invalid Confirmation Data."

Category: Knowledgebase

Confirmation links are valid for 24 hours. After this time, unconfirmed accounts are automatically deleted from the system, and the confirmation link will become invalid. You will need to create your ...

993
(10)
When I try to take a lesson of the course, all I see is a blank screen. What is wrong?

Category: Knowledgebase

The pop-up will display blank momentarily until the lesson finishes preloading. Wait a few seconds until the lesson appears in the pop-up.

681
(8)
I took the final exam for one of the courses and received a failing grade. Can I see which questions I missed?

Category: Knowledgebase

There is feedback available. Click on the exam, and then, next to your attempt, click the "Review" link. You will be able to see the questions you answered correctly and incorrectly.  See the example:...

7
(0)
I was trying to pay for an online course, but I don't use PayPal. Can I use a credit card instead?

Category: Knowledgebase

Yes, you can. You don't need a PayPal account at all. Click the button labeled "Pay with Debit or Credit Card."

8
(0)
When I try to view a lesson, the lesson never finishes loading. I just see the loading indicator.

Category: Knowledgebase

We have detected that this issue only happens with recent versions of the Mozilla Firefox browser. There are two possible solutions: Click on the loading indicator, and the lesson will automatically ...

548
(2)
What do I do if the technical question I have is not listed here?

Category: Knowledgebase

Contact our help desk. We will respond to your request within 24 hours, Monday through Friday, from 9 am to 5 pm EST.

351
(4)
Can I take the courses on mobile devices?

Category: Knowledgebase

The courses are optimized for computers, but they also work on tablets (iPad and Android). The courses are not optimized for mobile phones. 

316
(0)
The course does not display correctly. How can I view the course the way it was intended to be taken?

Category: Knowledgebase

The courses require a current web browser with the latest updates.  The courseware runs in HTML5 mode. Below we list the browsers in the order we recommend them based on their compatibility with the c...

490
(2)